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4 reviews of Big Bus Tours - Miami

A convenient touring option

The Big Bus Tours are buses in the city of Miami and Miami Beach that take you between the main sights. It works like this: you buy a ticket for 24 or 48 hours, and can hop on and off freely during that time. There are two lines, one for the beach (Beach Loop) and the other by the city (City Loop). Some of the places visited are: South Beach, Ocean Drive, Coconut Grove, Coral Gables, Little Havana etc. Audio is available in a number of languages.

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You're not going to believe this

Excellent

Please read this review in its entirety, and you will understand why you need to stay away from both GoCity and their partner Big Bus Miami.
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My wife and 2 kids were waiting in line at the 1680 Washington Ave, Miami bus stop, 30 minutes prior to departure waiting to be taken to the "Big Bus Miami: Everglades airboat tour" with the GoCity all-inclusive pass in hand (15 minutes earlier than the 15 minute posted requested time). After the bus had arrived and the driver was allowing passengers onto the bus, a woman butted in front of my wife and kids. My wife thought it was quite rude but she let it go. The driver was 6 feet away from this happening, and clearly witnessed this.

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That in and of itself is not the issue. The problem is that the woman who had just butted in front of my family, then turned and waved on about 10 or so more people to join her in the line. At that point my wife needed to speak up because she was now aware that there may have been a risk that perhaps the bus was going to be getting too full. She then complained speaking in English, to the driver aswellas the woman who butted in front of her. At that point the bus driver and the woman who butted the line started to converse in Spanish. Once that conversation had ended the bus driver told my wife "We are full" "Come back at 2pm". He even went on to say that "Especially if you are not nice to people". My wife was shocked, as she was not unkind to anyone, she was simply bringing up the obvious, that the woman who butted the line should be the one who has to come back at 2pm, and not my family. This driver embarrassed my wife and my kids in front of others and treated them as second class human beings and sent them on their way.
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My family was only in Miami for 3 days and had that day planned out, so they were unable (and to be honest also had no interest at this point) to return at 2pm for the later tour. My wife was humiliated. This particular tour/excursion was the main reason that the day pass was purchased in the first place, as the kids were very excited to participate. Although my wife and 2 kids did participate by attending the "Duck Tours South Beach" excursion after this episode, the damage had been done and the scars are real. This type of treatment deeply hurts people, and the day was not enjoyable for them at all. As a matter of fact my kids were still confused and upset about the situation today (1 day later)
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GoCity refused to offer me a full refund, which in this case would have made not only sound business sense, but sound moral sense also.
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As I'm sure that anyone reading this has self respect and dignity for themselves and their family, I urge you to stay away from not only "GoCity" but "Big Bus Tours Miami" also.
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