Where'd you like to go?
{"name":"__sid_suggestions-hotels","value":"w-us-3.145.196.175-fac378ac3b3d3886829021b3309d4fd1-17394902144722025-02-14 00:02:34suggestions-hotels"}
Enter
My Profile
Edit your profile
Close session
Write an opinion
Publish

Aerobús

{"name":"__sid_suggestions-hotels","value":"w-us-3.145.196.175-fac378ac3b3d3886829021b3309d4fd1-17394902144722025-02-14 00:02:34suggestions-hotels"}

10 reviews of Aerobús

It's the worst client service ever!

Excellent

It's the worst client service ever!
I've used this bus in end of February. By mistake I bought 2 tickets, so I've asked for reimbursement, it was done a bit later.
BUT!!!
They sent about 6 euros to my account but my bank charged me 13 euros for international transfer as Aerobus did not pay these fees. Very strange, taking into account that I live in France...

I contacted their client service several times, they told that my case is transferred to Financial department and.... since then they just do not answer my messages! No reimbursement, of course... Yes, if you, Aerobus, are reading it now, my complaint number is 20230369)

Moreover you can call them only from Spanish telephone number. So I can't even make a call!

I advice you to stay away from Aerobus y who steals money of their clients.
Read more

Avoid disgusting

Excellent

Avoid! We paid for tickets, they sent us a receipt without the attachment holding the ticket apparently and took funds from the account.

We showed the bus driver, explained this. Busdriver rather than seeing it as an error refused to let us on, did not provide alternative solutions. I asked him to contact his manager as there had clearly been an error, he refused. It was dark and nighttime at El Prat, how many others have been left stranded for this same error.

Bus driver refused to provide his name for a complaint. It was 20.30PM on 14.10.2023, short, chubby, black hair and beard. A2 aerobus Barcelona.


We had to involve the police as we were concerned we were being scammed having paid for a service then refusing that service. Police supported us to eventually get on a subsequent bus, it should have not got that far.
Read more

Best transport from airport to city (and the other way around)

Excellent

Cheap and fast

Excellent

Cheap and fast. The best way from Barcelona to airport.

+9
See original

See original

Excellent
See original

Excellent
See original

Excellent
See original

See original
Have you been here?
Add your opinion and photos and help other travelers discover
{"name":"__sid_suggestions-hotels","value":"w-us-3.145.196.175-fac378ac3b3d3886829021b3309d4fd1-17394902144722025-02-14 00:02:34suggestions-hotels"}

Information about Aerobús