Aerobús

It's the worst client service ever!
I've used this bus in end of February. By mistake I bought 2 tickets, so I've asked for reimbursement, it was done a bit later.
BUT!!!
They sent about 6 euros to my account but my bank charged me 13 euros for international transfer as Aerobus did not pay these fees. Very strange, taking into account that I live in France...

I contacted their client service several times, they told that my case is transferred to Financial department and.... since then they just do not answer my messages! No reimbursement, of course... Yes, if you, Aerobus, are reading it now, my complaint number is 20230369)

Avoid! We paid for tickets, they sent us a receipt without the attachment holding the ticket apparently and took funds from the account.

We showed the bus driver, explained this. Busdriver rather than seeing it as an error refused to let us on, did not provide alternative solutions. I asked him to contact his manager as there had clearly been an error, he refused. It was dark and nighttime at El Prat, how many others have been left stranded for this same error.

Bus driver refused to provide his name for a complaint. It was 20.30PM on 14.10.2023, short, chubby, black hair and beard. A2 aerobus Barcelona.

Cheap and fast. The best way from Barcelona to airport.